Terms of Service
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TABLE OF CONTENTS
PART I – GENERAL PROVISIONS
Article 1 – Acceptance of Terms
Article 2 – Definitions and Interpretation
Article 3 – Role of Eventchy
PART II – CLIENT ELIGIBILITY AND ACCOUNT MANAGEMENT
Article 4 – Eligibility Requirements
Article 5 – Account Creation and Security
Article 6 – General Client Responsibilities
PART III – BOOKINGS AND TRANSACTIONS
Article 7 – Bookings and Supplier Relationship
Article 8 – Listings, Accuracy, and System Errors
Article 9 – Payment Terms
Article 10 – Promotions, and Pricing
Article 11 – Refunds, Cancellations, and Chargebacks
PART IV – PLATFORM FEATURES AND DISCLAIMERS
Article 12 – Platform Features, Including AI-Based Tools, and Limitations
Article 13 – Ratings, Reviews, and User Feedback
PART V – LEGAL AND COMPLIANCE FRAMEWORK
Article 14 – Prohibited Conduct
Article 15 – Limitation of Liability and Indemnification
Article 16 – Force Majeure
Article 17 – Termination and Suspension
Article 18 – Amendments and Notices
Article 19 – Governing Law and Dispute Resolution
Article 20 – Intellectual Property Ownership
Article 21 – Assignment and Transfer
Article 22 – Severability
Article 23 – No Waiver
Article 24 – Entire Agreement
Article 25 – Survival
ANNEXES
Annex A – Refund & Cancellation Framework
Annex B – AI Features Disclaimer
Annex C – Dispute Resolution Procedure
Annex D – Prohibited Acts
Annex E – Contact & Support Information
PART I – GENERAL PROVISIONS
ARTICLE 1 – ACCEPTANCE OF TERMS
1.1 Scope and Applicability
These Terms and Conditions (“Terms”) govern access to and use of the Eventchy platform (including its portal, website, mobile application, and related services), owned and operated by Xugbo Technologies Inc. (“Eventchy”), by any person or entity who uses the Platform as a client or buyer of services (“Client”).
1.2 Agreement to Terms
By creating an account, accessing, browsing, booking, paying, or otherwise using the Platform, the Client agrees to be bound by these Terms, including all Annexes referenced herein, which collectively form a legally binding agreement under Philippine law.
1.3 Non-Acceptance
Clients who do not agree with these Terms must immediately disengage and forthwith discontinue use of the Platform.
1.4 Updates and Amendments
Eventchy may at its sole option amend these Terms in accordance with Article 18. Updates may be communicated via email, in-app notice, and/or posting on the Platform. Continued use after the effective date constitutes implied acceptance.
1.5 Legal Compliance
These Terms are designed to comply with applicable Philippine law, including the Civil Code, RA 7394 (Consumer Act), and laws governing electronic commerce and digital transactions.
1.6 Privacy Policy is Separate
Eventchy maintains a separate Privacy Policy governing personal data processing in accordance with the Data Privacy Law of the Philippines. The Privacy Policy is incorporated by reference.
1.7 Offline Events / Expos
Participation in expos, trade shows, activations, or offline events organized by Eventchy is governed by a separate event-specific contract, not these Terms.
ARTICLE 2 – DEFINITIONS AND INTERPRETATION
2.1 “Eventchy” means the digital platform owned and operated by Xugbo Technologies Inc., including its mobile application, website, and associated or related systems.
2.2 “Platform” refers to the Eventchy ecosystem, including its technology infrastructure, listing tools, booking tools, payment tracking and proof-of-payment upload features for Client-to-Supplier payments, payment features for Supplier-side fees payable to Eventchy, AI planning tools, messaging features, and other functionalities.
2.3 “User” means any person or entity that accesses or uses the Platform, including Clients and Suppliers.
2.4 “Client” refers to a User who books or intends to book services through the Platform.
2.5 “Supplier” refers to a User (individual or entity) offering event-related services, products, or packages through the Platform.
2.6 “Verified Supplier” refers to a Supplier that has completed Eventchy’s verification process and may display a “Verified by Eventchy” badge. Verification indicates document submission only and does not guarantee quality or satisfaction.
2.7 “Services” means event planning, coordination, products, or related services offered by Suppliers to Clients through the Platform.
2.8 “Booking” refers to a confirmed reservation or purchase of Services by a Client, processed through the Platform.
2.9 “Account” means a User registration that enables access to Platform features such as listings, bookings, messaging, and payments.
2.10 “Payment Partner” means Eventchy’s accredited third-party payment processor(s), or other payment-related service providers, used for processing Supplier-side platform fees, booking processing fees, or other fees payable to Eventchy, where applicable. For avoidance of doubt, Payment Partners do not process Client payments to Suppliers unless expressly stated in the Platform.
2.11 “Annexes” refers to supplementary documents (Annex A–E) incorporated into these Terms.
2.12 Interpretation
Headings are for convenience only. Singular includes plural and vice versa. References to any law include amendments and implementing rules.
ARTICLE 3 – ROLE OF EVENTCHY
3.1 Marketplace Function
Eventchy is an online marketplace that connects or links Clients with independent Suppliers. Eventchy does not direct, own, manage, control, or directly provide any Supplier services.
3.2 Non-Party and Independence Disclaimer
Eventchy is not a contracting party directly or indirectly to any agreement between Clients and Suppliers and does not act as an agent, employer, partner, guarantor, or representative of either party. Nothing herein creates a partnership, joint venture, employment, agency, fiduciary, or similar relationship.
3.3 Scope of Eventchy’s Obligations
Eventchy’s role is strictly limited to:
(a) providing technology platform and/or infrastructure for listings, discovery, booking, and messaging;
(b) providing payment tracking, proof-of-payment upload, and payment status documentation tools for Client-to-Supplier payments, and facilitating the collection of Supplier-side platform fees or booking processing fees through accredited third-party payment partners, where applicable;
(c) providing optional AI-based planning and recommendation tools; and
(d) facilitating dispute handling procedures in accordance with Annex C.
3.4 Disclaimer of Supplier Services
Eventchy does not guarantee and makes no representations regarding the accuracy, quality, legality, safety, suitability, availability, or outcome of any Supplier services, or the accuracy of Supplier-provided content.
3.5 No Guarantee of Results
Eventchy does not guarantee bookings outcomes, successful delivery, client satisfaction, or business results.
3.6 No Fiduciary Duty or Advisory Role
Nothing in these Terms creates any fiduciary duty, duty of care, advisory obligation, or special relationship. Any tools or suggestions (including AI outputs) are informational only.
PART II – CLIENT ELIGIBILITY AND ACCOUNT MANAGEMENT
ARTICLE 4 – ELIGIBILITY REQUIREMENTS
4.1 Age and Capacity
Clients must be at least 18 years old and capable of entering binding agreements under Philippine law.
4.2 Geographic Scope
The Platform is intended for Users operating in the Philippines. Eventchy may restrict access outside authorized service areas.
ARTICLE 5 – ACCOUNT CREATION AND SECURITY
5.1 Clients must provide accurate and complete registration information. Information is deemed voluntarily provided with consent consistent with the Data Privacy Law of the Philippines.
5.2 Eventchy may verify identity at any time for compliance, fraud prevention, or risk management.
5.3 Users are responsible for credential security; Eventchy is not liable for losses due to User negligence.
5.4 No impersonation or prohibited account-sharing intended to manipulate platform functions.
5.5 Eventchy may suspend/disable accounts for suspected fraud/unlawful/harmful conduct, with or without prior notice where required to protect platform integrity or comply with law.
5.6 Eventchy may retain records post-termination as required for compliance, fraud prevention, audits, and dispute resolution.
5.7 Electronic Communications Consent
By creating an Account, the Client expressly consents to receive notices, disclosures, agreements, receipts, reminders, alerts, and legal communications electronically via email, SMS, in-app notifications, or other electronic means.
5.8 The Client agrees that electronic communications satisfy legal requirements that communications be in writing or delivered. Eventchy is not liable for loss due to outdated contact details, spam filters, device settings, or technical issues.
ARTICLE 6 – GENERAL CLIENT RESPONSIBILITIES
6.1 Clients must use the Platform lawfully and comply with these Terms.
6.2 Clients shall not:
(a) engage in fraud/misrepresentation;
(b) attempt to circumvent, manipulate, or avoid Eventchy’s booking, contract, payment tracking, proof-of-payment, fee collection, or support record features after matching with a Supplier;
(c) upload malware/viruses;
(d) harass/threaten Users or staff;
(e) upload IP-protected materials without rights;
(f) attempt unauthorized access, interference, scraping/bots, or manipulation.
6.3 Clients must keep contact and account information updated.
6.4 Eventchy may monitor activity for fraud detection and enforcement; monitoring is not a guarantee of prevention.
PART III – BOOKINGS AND TRANSACTIONS
ARTICLE 7 – BOOKINGS AND SUPPLIER RELATIONSHIP
7.1 Direct Supplier Relationship
Bookings create a direct contractual relationship between Client and Supplier.
7.2 Client Due Diligence
Clients are primarily and solely responsible for reviewing listing details, inclusions/exclusions, pricing, availability, and Supplier policies before booking.
7.3 No Supervision
Eventchy does not supervise or control Supplier performance.
ARTICLE 8 – LISTINGS, ACCURACY, AND SYSTEM ERRORS
8.1 Supplier listings are provided by Suppliers. Eventchy does not guarantee accuracy.
8.2 Pricing, Availability, and System Errors
Eventchy may correct obvious pricing errors, duplicate bookings, incorrect availability, or technical mistakes. Eventchy may cancel, void, or adjust affected bookings with notice and may record, recommend, or facilitate the appropriate resolution where applicable. Eventchy shall not be liable for losses arising from good-faith corrections, except where required by law.
ARTICLE 9 – PAYMENT TERMS
9.1 Eventchy provides an in-app payment tracking and proof-of-payment upload feature to help Clients and Suppliers document booking-related payments.
9.2 Unless otherwise expressly stated in the app, payments are made directly by the Client to the Supplier through the payment method agreed upon by the Client and Supplier.
9.3 Eventchy does not hold Client funds as escrow, trustee, fiduciary, or payment custodian. Eventchy does not guarantee receipt, release, reversal, or refund of funds paid directly to a Supplier.
9.4 Clients are responsible for ensuring that payment details, amounts, recipient information, and payment schedules are correct before sending payment.
9.5 Suppliers are responsible for reviewing uploaded proof of payment, confirming whether payment has been received, and updating the payment status in the app.
9.6 A payment marked as “Pending Payment Approval” means the Client has uploaded proof of payment, but the Supplier has not yet confirmed receipt or validity of the payment.
9.7 A payment marked as “Payment Approved” means the Supplier has confirmed the payment based on its own records. Eventchy’s display of payment status is based on information submitted or confirmed by the relevant Client or Supplier.
9.8 Refunds, reversals, or payment returns are the responsibility of the Supplier when payment was made directly to the Supplier, subject to the applicable contract terms, cancellation policy, refund policy, and applicable law.
9.9 Eventchy may review payment-related records, uploaded proof, booking details, contract status, and user reports for support, documentation, dispute review, safety, compliance, or platform enforcement purposes.
9.10 Eventchy may suspend, restrict, or take appropriate action against accounts that submit false payment proof, fraudulent records, misleading payment information, or abuse the payment tracking system.
9.11 Supplier-Side Booking Processing Fees
Certain Supplier-side platform fees, booking processing fees, or other fees payable by Suppliers to Eventchy may be processed through Eventchy’s accredited third-party payment partners, or similar providers. These Supplier-side fees are separate from Client payments for Supplier services and do not mean that Eventchy receives, holds, controls, releases, or disburses Client service payments.
ARTICLE 10 – PROMOTIONS, AND PRICING
10.1 Any applicable platform fees, service fees, promotional conditions, or booking-related charges imposed through the Platform shall be disclosed within the relevant booking, confirmation, checkout, or payment tracking flow, where applicable.
10.2 Coupons, Promo Codes, and Vouchers
Eventchy may allow promotional codes, vouchers, or discounts subject to conditions, limitations, expiration dates, and availability. Coupons have no cash value and may not be exchanged for cash. Eventchy may modify, suspend, or cancel promotions in cases of error, fraud, misuse, or where required by law. Refunds shall be based on the actual amount paid after discounts. Voucher combination and stacking shall be governed by the rules displayed in the Platform. Certain voucher types may be combined, while vouchers of the same or incompatible types may not be stacked.
ARTICLE 11 – REFUNDS, CANCELLATIONS, AND CHARGEBACKS
ARTICLE 11 – REFUNDS, CANCELLATIONS, AND CHARGEBACKS
11.1 Supplier-Controlled Policy
Suppliers set and control their refund and cancellation policies through the Platform. The applicable Supplier policy shall be displayed to the Client before the Booking is confirmed.
11.2 Missing or Unclear Policy
If a Supplier fails to publish a clear refund or cancellation policy, Eventchy may determine, recommend, or record an appropriate resolution based on the applicable contract, available evidence, fairness, and applicable law.
11.3 Supplier Non-Delivery, Supplier Fault, Fraud, or Legal Requirements
Eventchy may determine, recommend, or record that a full or partial refund is appropriate where:
(a) the Services were not delivered;
(b) the Supplier canceled without valid reason;
(c) fraud or misrepresentation is verified; or
(d) a refund is required by law or lawful order.
11.4 Refund Processing Timeline
Where a refund is determined to be due and payment was made directly by the Client to the Supplier, the Supplier shall process the refund within the appropriate amount of time from the date of approval, determination, or mutual agreement, excluding delays caused by banks, electronic wallets, payment providers, or other third parties.
Any processing or transaction fees may be non-refundable only where permitted by applicable law and disclosed to the Client.
11.5 Direct Refund with In-App Confirmation
The Supplier shall process the refund directly to the Client through the payment method agreed upon by the Client and Supplier. The refund arrangement and completion must be recorded through Eventchy’s designated in-app refund confirmation feature.
Eventchy may require the Supplier to upload reasonable proof of refund completion, including a transaction reference number, receipt, or payment confirmation. The Client may also be required to confirm whether the refund was received.
Eventchy facilitates and records the refund process but does not receive, hold, transfer, release, or guarantee the refunded funds.
11.6 Chargebacks and External Payment Disputes
Chargebacks, bank reversals, electronic-wallet disputes, and other external payment claims involving payments made directly to a Supplier shall be handled through the applicable bank, electronic wallet, card network, payment provider, or financial institution.
Clients shall cooperate in any chargeback or payment-dispute investigation by providing truthful information and supporting evidence when requested. Fraudulent, misleading, duplicate, or abusive chargebacks may result in account restrictions or termination, without affecting rights that cannot be waived under applicable law.
11.7 Refund-Related Disputes
Refund and cancellation disputes shall be handled in accordance with Annex C.
PART IV – PLATFORM FEATURES AND DISCLAIMERS
ARTICLE 12 – PLATFORM FEATURES, INCLUDING AI-BASED TOOLS, AND LIMITATIONS
12.1 Eventchy may provide AI-driven recommendations and planning tools for convenience and informational purposes.
12.2 AI-generated outputs are not professional advice and should not be relied upon as definitive or complete. Due diligence is expected from its clients.
12.3 Eventchy makes no guarantees as to accuracy or suitability of AI-generated output.
12.4 Users remain responsible for verifying all service details before booking.
12.5 Platform Feature Availability and Modifications
Eventchy may modify, suspend, enhance, limit, replace, or discontinue any Platform feature at any time, with or without notice, except where required by law.
12.6 Beta and Early Access Features
Beta features are provided on an “as-is” basis and may contain errors.
12.7 Badges, Labels, and Indicators
Badges/labels (including verification, activity, responsiveness) are informational only and do not constitute endorsements or guarantees.
ARTICLE 13 – RATINGS, REVIEWS, AND USER FEEDBACK
13.1 Reviews reflect personal opinions and experiences of Users and do not constitute verified facts or guarantees by Eventchy.
13.2 Eventchy does not independently verify review truthfulness and is not liable for reliance on reviews to the extent permitted by law.
13.3 Review manipulation is prohibited.
13.4 Eventchy may moderate reviews that are abusive, unlawful, spam, fraudulent, or misleading.
PART V – LEGAL AND COMPLIANCE FRAMEWORK
ARTICLE 14 – PROHIBITED CONDUCT
Prohibited acts are detailed in Annex D. Eventchy may at its sole option suspend/terminate accounts for prohibited conduct.
ARTICLE 15 – LIMITATION OF LIABILITY AND INDEMNIFICATION
15.1 Eventchy operates solely as a technology platform and marketplace facilitator.
15.2 The Platform is provided on an “as-is” and “as-available” basis.
15.3 Eventchy is not liable for Supplier acts or omissions.
15.4 Platform Availability and Downtime
Eventchy does not guarantee uninterrupted, continuous, or error-free operation of the Platform. The Platform may experience temporary downtime, maintenance, system upgrades, technical interruptions, or delays due to internet connectivity, third-party service providers, or circumstances beyond Eventchy’s reasonable control.
To the maximum extent permitted by law, Eventchy shall not be liable for losses resulting from temporary unavailability of the Platform, except where required by applicable law.
15.5 Third-Party Services
The Platform relies on third-party services including payment processors, banks, telecommunications providers, hosting providers, and cloud infrastructure. Eventchy does not control such third parties and is not responsible for their acts, omissions, outages, delays, reversals, or errors.
15.6 Liability Cap
To the maximum extent permitted by law, Eventchy’s total aggregate liability arising from or related to a specific booking shall not exceed the lesser of:
(a) the fees actually earned by Eventchy in relation to the booking giving rise to the claim; or
(b) Three Thousand Philippine Pesos (₱3,000).
15.7 Consumer Rights Preservation
Nothing in these Terms shall limit or exclude any rights or remedies expressly granted to consumers under applicable Philippine law.
15.8 Third-Party Services
Eventchy is not responsible for acts/omissions/outages/delays/errors of payment processors, banks, telecommunications, cloud providers, or integrations.
15.9 Indemnification
Users agree to indemnify Eventchy from claims arising from User conduct, breach of these Terms, or violation of law, except where prohibited by law.
ARTICLE 16 – FORCE MAJEURE
Eventchy is not liable for failure due to events beyond control (natural disasters, government actions, outages, pandemics, etc.). If extended beyond 30 days, affected obligations may be terminated without liability, subject to notice.
ARTICLE 17 – TERMINATION AND SUSPENSION
17.1 Eventchy may suspend or terminate Accounts for breaches, fraud, illegal acts, harassment, or risks to Platform integrity.
17.2 Users may request Account termination, subject to pending bookings/disputes/legal obligations.
17.3 Eventchy reserves the right to investigate and restrict access where necessary to protect Users, prevent fraud, and comply with law.
17.4 Account-Level Sanctions
Eventchy may impose account-level sanctions on Clients where there is evidence of bad faith, abuse, fraud, repeated cancellations, chargeback abuse, or violations of these Terms.
17.5 Types of Sanctions
Sanctions may include, without limitation:
(a) warnings or compliance notices;
(b) temporary suspension of booking privileges;
(c) restriction of discretionary promotional, voucher, or platform-granted refund benefits, without affecting any refund or consumer rights provided by contract or applicable law;
(d) manual review requirements for future bookings;
(e) limitation or disabling of specific Platform features; or
(f) permanent account termination.
ARTICLE 18 – AMENDMENTS AND NOTICES
18.1 Eventchy may amend these Terms with at least fifteen (15) days’ notice unless immediate effect is required by law/regulators.
18.2 Notices may be provided electronically via email, SMS, in-app notifications, or posting on the Platform. Notices are deemed received when sent/delivered/posted.
ARTICLE 19 – GOVERNING LAW AND DISPUTE RESOLUTION
19.1 Governed by Philippine law.
19.2 Parties will attempt good-faith mediation first.
19.3 Arbitration clause Any dispute, controversy, or claim arising out of or relating to this Agreement, including the existence, validity, interpretation, performance, breach, or termination thereof, shall be referred to and finally resolved by arbitration.
The arbitration shall be conducted in accordance with the provisions of Republic Act No. 9285 (Alternative Dispute Resolution Act of 2004) and, suppletorily, the Arbitration Law of the Philippines (Republic Act No. 876), and the applicable rules of arbitration agreed upon by the Parties.
The seat and venue of arbitration shall be Mandaue City, Cebu, Philippines. The arbitration proceedings shall be conducted in the English language.
The arbitral tribunal shall consist of one (1) arbitrator, to be appointed in accordance with the agreed arbitration rules. The arbitral award shall be final and binding upon the Parties, and judgment upon the award may be entered in any court of competent jurisdiction in the Philippines.
The Parties agree to keep the arbitration proceedings and award confidential, except as may be required for enforcement or by law.
ARTICLE 20 – INTELLECTUAL PROPERTY OWNERSHIP
20.1 All Platform software, design, trademarks, logos, and proprietary systems are owned by Eventchy or its licensors.
20.2 Clients may not copy, modify, distribute, reverse engineer, or exploit Platform IP without written consent, except as allowed by law.
ARTICLE 21 – ASSIGNMENT AND TRANSFER
21.1 Eventchy may assign or transfer these Terms to an affiliate, successor, or acquirer in connection with restructuring, merger, acquisition, or sale of assets.
21.2 Users may not assign or transfer rights/obligations without Eventchy’s prior written consent.
ARTICLE 22 – SEVERABILITY
If any provision is invalid, the remaining provisions remain effective, and the invalid portion shall be interpreted to reflect intent to the maximum extent permitted by law.
ARTICLE 23 – NO WAIVER
Failure to enforce any right is not a waiver. Waivers must be in writing.
ARTICLE 24 – ENTIRE AGREEMENT
These Terms, together with all Annexes and referenced policies, constitute the entire agreement and supersede prior communications.
ARTICLE 25 – SURVIVAL
Provisions relating to limitation of liability, indemnification, dispute resolution, governing law, intellectual property, severability, and other obligations intended to survive shall remain effective after termination.
ANNEX A – REFUND & CANCELLATION FRAMEWORK
A.1 Supplier refund/cancellation terms apply unless overridden by law, verified fraud, non-delivery, or dispute outcome.
A.2 Supplier policies must be visible before booking.
A.3 Supplier cancellation generally results in 100% refund, except force majeure/documented emergencies where resolution may include rescheduling or refund based on evidence and law.
A.4 Where a refund is determined to be due and payment was made directly to the Supplier, the Supplier is responsible for processing the refund within twenty (20) business days, excluding bank, wallet, payment provider, or third-party delays.
A.5 Chargebacks and payment disputes require cooperation; abusive chargebacks or abusive payment disputes may cause restrictions.
ANNEX B – AI FEATURES DISCLAIMER
AI outputs are advisory only, not professional advice. No guarantee of accuracy. Users must verify details. Eventchy is not liable for reliance to the extent permitted by law.
ANNEX C – DISPUTE RESOLUTION PROCEDURE
C.1 Disputes filed within 7 calendar days after the event date/payment issue.
C.2 Evidence submitted within 3 business days of notice.
C.3 Mediation target: within 7 business days after complete evidence.
C.4 Outcomes: refund recommendation or recording, full or partial refund determination, reschedule, warnings/penalties (Supplier-side), account restrictions, support record updates, or dismissal.
C.5 Escalation: PDRCI arbitration, venue Mandaue City, Cebu.
ANNEX D – PROHIBITED ACTS
Fraud/misrepresentation; circumvention, manipulation, or avoidance of Eventchy’s booking, contract, payment tracking, proof-of-payment, fee collection, or support record features; fake disputes/chargeback abuse; harassment; illegal services; hacking/scraping/bots; malware; IP infringement; unlawful content uploads. Enforcement includes restriction/suspension/termination and cooperation with lawful authorities.
ANNEX E – CONTACT & SUPPORT INFORMATION
Email: [email protected]
Office Address: Xugbo Technologies Inc. Ground Floor Building 4, JDN Square, P. Remedio St., Banilad, Mandaue City, Cebu, Philippines 6014
DIGITAL ACCEPTANCE CLAUSE
By registering, booking, paying, or clicking “Agree,” you acknowledge that you have read, understood, and accept these Client Terms and Conditions and all Annexes as legally binding.